Refund policy

Returns and refunds are handled on a case by case basis.

If your item arrives damaged in any way we will replace it at no cost to you. Please contact us within 3 days of receiving your parcel with pictures of the damaged item sent to info@nataschavniekerk.com. A courier will be sent to collect the damaged item and a replacement item will be sent to you.

If you receive your purchase and am not entirely happy with it we offer a full refund policy. In order to qualify for this refund you have to contact us within 3 days of receiving your parcel at info@nataschavniekerk.com. The items need to be returned to us in its original condition and original packaging. The return courier or postal fee will be for your account. As soon as the items have been received back we will refund you the purchase price in full.